Shipping, Returns, and Exchange Policy
SHIPPING
*Free ground shipping for orders within UAE only available through shop.aop-uae.com when the order amount exceeds 100 AED or the amount mentioned on the Announcement Bar (whichever is higher). Cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change without prior notice.
For shipping and postage purposes “Domestic” refers to United Arab Emirates.
Goods are dispatched from Umm Al Quwain factory by Alpha Omega Pack Factory’s dispatch team. We provide free shipping when the ordered amount exceeds 100 AED or as mentioned in the Announcement Bar (whichever is higher), with all costs displayed during the checkout process along with any applicable local taxes for orders being delivered within UAE. Where delivery may incur an additional charges, the total will be calculated and notified to you at time of purchase. For orders being delivered outside of UAE, taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility. At time of dispatch, we will send you a Shipping Confirmation email and/or SMS. Our processing and dispatch process starts once your order and payment have been verified. Once the order is accepted and the stock is available, we aim to process and dispatch your order within 3-5 business days, Monday through Saturday.
Name Verification Policy: Customers are required to enter their full name exactly as it appears on a valid government-issued identification (such as Emirates ID, passport, or driver’s license) when placing an order. This is to ensure proper verification at the time of delivery. The delivery personnel reserve the right to request and verify your ID to confirm the identity of the recipient. Failure to provide a matching and valid ID may result in the cancellation or rescheduling of the delivery. This policy is in place to enhance the security of transactions and ensure successful delivery to the rightful recipient.
INTERNATIONAL DELIVERY
Delivery is usually free or included in the purchase price when the ordered amount exceeds 100 AED or as mentioned in the Announcement Bar (whichever is higher). Where delivery may incur an additional charges, the total will be calculated and notified to you at time of purchase. If an order is to be delivered to you at an international address you may need to pay additional customs charges or duties to the relevant authority in addition to the purchase and shipping amounts for your goods to be released to you. Any such charges are your sole responsibility and we encourage you to familiarize yourself with any such customs duties as may apply to your delivery. We currently do NOT offer shipping outside the UAE.
TRACK YOUR ORDER
An email and/or SMS confirmation will be sent to you once your order has been processed. On average, orders within UAE are delivered in 3-5 business days. You will be notified when your order is shipped and when it is delivered by Email and/or SMS. You can also check the order status by contacting us on our phone number or by writing to us. Our contact details are mentioned in the Contact page.
RETURNS & EXCHANGES
You can return or exchange products in a number of different circumstances. Please see our Website Terms and Conditions or call +971 6 767 5754 for further details. If you change your mind about your purchase, we will accept returns and exchanges for unused products that are in re-saleable condition. We will conduct a Quality Check on the returned/exchanged products and upon the positive feedback from the Quality Assurance department, shall we accept your Return/Exchange request. Please email your request at info@aop-uae.com or call on the customer service number to return your product and we will arrange for the drop off location – where you will need to drop the product. We must receive returned product(s) within 7 days of your order together with a copy of your Sales Order / Invoice. Alpha Omega Pack Factory reserves all rights to deny returns/exchanges at their discretion if the product/s in question are deemed unsuitable for resale. Please note that shipping a return is at your own cost and Customs duties and sales taxes are non-refundable through Alpha Omega Pack Factory. However, you may be able to recover these by contacting your local customs bureau directly.
CANCELLING AN ORDER
Please refer to our Terms & Conditions page to know more about the order cancellation.